My Take on Network Stars Atlanta Seminar

Photo: Shashi Bellamkonda
Photo: Shashi Bellamkonda

Last night, I attended Network Solutions’ (wordy) Network Stars Atlanta Seminar: Learn How Your Small Business Can Effectively Compete Against the Big Players at LITKitchen. It was a sold out - and diverse - crowd (about 175 people, I think) and I enjoyed the event.

The first 30 minutes were dedicated to networking, munching (on some great food) and drinking. Honestly, I tried to keep a low profile since I’m in the middle of revamping my web business and don’t want to explain what I’m doing or take on any new clients.

Things got started with Shashi Bellamkonda who lobbed questions at the panel (Geoff Livingston, Christina Warren, Brent Leary and Toby Bloomberg). Attendees also got a chance to ask questions or voice their opinions.

Geoff Livingston was the most pragmatic panelist. He’s the CEO of a public relations firm in Washington, DC and extolled some of the often-heard cautions about being “careful” of what you write and how you present yourself online. I get the basis of his position but I’m a little tired of the hyperbole. Also, he is too conservative about social media and networks for my taste (I suspect his clients are as well).

For instance, he complained about the “noise factor” on Twitter which is an argument I’m tired of hearing. If your sole/primary reason for using Twitter is business and you are getting too much “noise” in your Twitterstream, you are following the wrong people. This isn’t a problem with Twitter; it’s user error. Frankly, I like a mix. Reading tweets from people who only publicize their start-up activities, marketing strategies or political positions doesn’t interest me. Big whoop! Including “noise” from interesting people about their daily life activities adds value to my social network experience because it helps me to understand who they are.

More disturbingly (for me), Livingston shared a story about how he didn’t bother to vet a potential employee because he looked at her Facebook page and saw pictures of her doing shots of alcohol. That really turned me off. I recognize there are employers who view life in this way (I’ve worked for some of them). But any employer that doesn’t recognize I have a personal life - and respects that it’s personal - isn’t one I trust or would want to lend my skills any longer.

Luckily, there was one attendee who challenged this position saying she thought the whole point of blogging (and social media) was to share yourself with your reader (I applauded her). If we’re so worried about everything we share online, why exist online at all? The point is to decide why you want to share (whatever it is), identify your goals and strike a balance. I’m not saying everyone should share everything. But if you’re so wound up and guarded, it makes me think you are hiding something and makes it difficult for me to trust you. I’m radical like that.

Christina Warren touched upon this a bit. As the youngest person on the panel, she related how her experience with social networks and as a writer differs from some of the other “strictly business” goals and how being accessible and transparent (to a point) helps her socially and in gaining business opportunities.

Brent Leary erred on the side of caution but seemed more flexible than Livingston. He’s a CRM consultant who writes for Black Enterprise and other blogs/magazines. He had a good grip on business practices and expectancies (which I appreciated). He’s also very funny.

Toby Bloomberg had the best balance and real-world stories of how she’s leveraged blogging and Twittering to expand her client-base and create new business opportunities. Social networking is not just a hobby; it’s an integral part of her success. In fact, she’s the reason I attended. Toby emailed a personalized invite (somehow, I missed my invite from Atlanta Web Entrepreneurs).

My favorite highlight of the night was when attendee Grayson Daughters offered a passionate explanation of how she uses Twitter on her iPhone to communicate and stay connected (she also poked at Atlanta’s absent mainstream media). This spawned a slew of questions aimed toward her. Clearly, she needs to be on the next panel of one of these things.

Honestly, I didn’t learn anything new at the event. I’ve been blogging since 1998 and I joined Twitter a month after it launched. I already get social networking. But I did get a good sense of how small businesses are viewing blogging/social media and attempting to venture into the space. This is important to me since small businesses tend to be my clients. Overall a good score for Network Solutions.

14 Comments

Really great post! Since I wasn’t there, I can’t comment on this event specifically; but I want to find some time later to respond to some of the general sentiments you wrote about here.

Thanks for such nice comments. I’m very flattered. Obviously I do my best work where the Merlot flows free at a nearby bar!

@Jbrother .. thanks for the write up and your kind words. It was good to see you - offline; as we talked about post panel .. it’s all about the relationships. My favorite part was when the panel turned into a real conversation .. that’s when the learnings for me really take place. You bring so much to the convo not the least is your perspective from being involved before social was social!

[...] My Take on Network Stars Atlanta Seminar » jbrotherlove For instance, he complained about the 'noise factor' on Twitter which is an argument I’m tired of hearing. If your sole/primary reason for using Twitter is business and you are getting too much 'noise' in your Twitterstream, you are following the wrong people. This isn’t a problem with Twitter; it’s user error. Frankly, I like a mix. Reading tweets from people who only publicize their start-up activities, marketing strategies or political positions doesn’t interest me. Big whoop! Including 'noise' from interesting people about their daily life activities adds value to my social network experience because it helps me to understand who they are." (tags: socialmedia blogs blogging atlanta events web2.0 twitter) [...]

That’s a fair response. I guess in some ways my approach to social media and reputation self selects me out from some folks job searches, and I don’t mind because I wouldn’t want an employee who thinks that’s a good way to present themselves online. And that my friend is different strokes for different folks. Since I receive resumes all the time, I am not worried about finding qualified candidates.

Geoff, I agree with “different strokes for different folks”; it’s what makes the world go ’round. There’s certainly nothing wrong with your approach. It’s your company - your rules. My objection is that it’s usually the only one presented.

I ‘d like people to consider options. Specifically, when we’re talking about social media, there are as many different means to an end as there are participants.

Regarding your valid position “I wouldn’t want an employee who thinks that’s a good way to present themselves online,” here’s a scenario:

Let’s say you did not find “questionable” pictures of your candidate. You hired her, her work was excellent and months later, you saw pictures of her on Facebook doing shots. What happens then? Do you ask her to take them down. Do you reprimand her? Fire her?

Great post J. Now I wish I had attended. I’m also a little embarassed I hadn’t subscribed to your blog. Situation corrected. By the way, I found this post via twitter FTW!

J. We have had incidents like that and we have counselled employees on how that can impact their brand, the company and their clients brands. Whether they remove them down is up to them. In my mind so long as client confidentiality is not broken, and they haven’t compromised the company through illegal activities its their reputation.

However, the way they act as a whole — the composite picture of multiple incidents — is intrinsically tied to the company’s welfare. So if I see them as more of a detriment than a positive, it affects things like performance raises, etc. Like any company. That’s the difference between being a consultant and a CEO, you have to think of the greater good rather just yourself.

I have fired an employee for excerpting client emails and putting them on her blog. This broke her employment agreement. She had the option of tearing down the post in question, and claimed it was her right to keep them up. I exercised my right to terminate her employment, and would do it again in a heart beat.

It’s free market. Your options are fine. They don’t work for me though. Mine seem to produce results, which is what I am paid to do. It cracks me up that you think I am conservative though, showing that you really don’t know me or follow me on Twitter, etc. Most marketing social media minds have me pegged as cavalier and rebellious.

Geoff,
You may not want me to hire me because I use the F-word on my blog (and on Twitter, and Facebook, etc. etc. etc.). And I don’t want to work for you since that’s your opinion. Done, easy enough for me.

It’s more important that ever for both employers and employees to be transparent about their expectations up front, and as long as that happens I don’t think a particular viewpoint on that sort of thing is a problem.

But I agree with J that it’s a big recurring problem that viewpoints similar to yours are presented as gospel when they don’t represent the facts on the ground at anywhere near all companies.

And I think we can all agree you should have fired the employee quoting client emails. That’s just stupid, and doesn’t strike me a particularly relevant comparison to the dilemma J presented.

Now I’m not a betting woman, but if I were, I’d bet that Geoff will ignore the email introduction a super-cool third-party attempted to make between us and choose “not to bother vetting me”, because I have pictures on the internet of myself pole dancing. But who knows, maybe he will prove me wrong.

Geoff, I wrote “Also, he is too conservative about social media and networks for my taste…” Based on your comments and my standards, you are. At the end of the day, it doesn’t matter much as both of us are achieving positive results using our respective approaches.

What I don’t want is to be dismissed or considered to be some sort of anarchist without business sense who thinks “anything goes” (I’d fire an employee posting client emails, too).

Rather, I am presenting a different viewpoint regarding the changing role of social media in business; a position others share - but rarely gets expressed in settings like the Network Solutions event.

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